Need help with your system?
Call or email us and tell us what's going on. If you're a current client, we already have your system on file.
Service & support
24/7 support, long after move-in.
Membership plans with 24/7 remote support and response times as fast as 10 minutes. And the team that designs and installs your system is the team you call afterward, whether that's next week or five years from now.
Technology for Life.
The install is the beginning, not the end.
A smart home is only as good as the company that stands behind it. Most of our clients call us years after move-in to add a room, change a scene, update a TV or fix something that stopped behaving. We plan for that from the start, and we pick up the phone.
Support 24 hours a day, 7 days a week
Technology doesn't keep business hours, and neither do we. Every membership plan includes 24/7 remote support, so if something stops working on a Saturday night before a dinner party, you can reach our team at 832 857 0080.
Membership plans
Choose the level of care that fits your home. All plans are month-to-month with no commitment.
| Plan | Remote response | Highlights |
|---|---|---|
| Essentials+ | Within 60 minutes | 24/7 remote support, service labor discount |
| Priority | Within 30 minutes | Adds same-day on-site support, night and weekend appointments, prioritized scheduling and an annual tech review |
| Proactive | Within 30 minutes | Adds proactive system monitoring and two annual tech reviews |
| Signature | Within 10 minutes | Our highest level of care, with direct access to advanced support |
The same team, start to finish
The people who designed and installed your system are the people who support it. We keep the documentation, programming and device list for every home we do, so when you call, we already know your house.
Systems built to be supported
We design every system so it can be serviced: labeled wiring, organized equipment racks, enterprise-grade networking, and programming we keep on file. That is a large part of why we typically install only the systems we design and supply. It lets us stand behind every part of them.
Changes as your life changes
New TV, a nursery, a home gym, a different evening routine. We adjust scenes, add keypads and expand the system as your needs change, without starting over.
Taking over an existing system
If your original installer is no longer around, we can help. We review the existing system first, then bring it up to our minimum standards before taking on its support, so the whole system is something we can stand behind.
Common questions
Do you support the systems you install after move-in?
Yes. Support is part of how we work, not an add-on. The same team that designed and installed your system is the team you call afterward.
Can you take over a system another company installed?
Yes, case by case. We start by reviewing the existing system, and any project we take over is brought up to our minimum standards before we support it, so we can stand behind the whole system.
Do you offer 24/7 support?
Yes. Every membership plan includes 24/7 remote support. Call our office at 832-857-0080 to reach our team.
What are your support membership plans?
We offer four month-to-month plans: Essentials+ (remote response within 60 minutes), Priority and Proactive (within 30 minutes, with same-day on-site support), and Signature (within 10 minutes). Higher plans add night and weekend appointments, annual tech reviews and proactive monitoring.
What should I do if something stops working?
Call our office at 832-857-0080. Members can reach us 24/7. Many issues can be diagnosed quickly, and if we need to come out, we will schedule a visit with someone who knows your system.